What’s your shipping method and what is the cost?
EIGSHOW Beauty aims to create the best quality makeup tools and ensure that upon purchase they arrive at you quickly and efficiently. We have comprised below a shipping policy based on ensuring you get competitive rates for your order alongside fast delivery from our worldwide fulfillment centers, with worldwide logistic brands you trust.
Below are the regions we support alongside the rates and FAQ’s for shipping and returns. All prices are stated in US Dollars, but should the value of your order in your native currency equate to the same in US Dollars, you will be eligible for free shipping should we offer that service in your country/region.
North America
We offer free shipping for all orders over $30.00 in the continental United States and Canada and if your order total is below $30.00 we charge a standard shipping fee of $6.00
Europe
For Denmark, Czech, Finland, France, Germany, Hungary, Iceland, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Switzerland, we offer free shipping for all orders over $30.00 and if your order total is below $30.00 we charge a standard shipping fee of $8.00. This rule applies to equivalent currencies.
Asia.
We offer for China, Japan, The Autonomous Region of Hong Kong and Macau a standard shipping fee, if your order total is below $30.00 we charge a standard shipping fee of $6.00. If your order total is above $30.00 we offer free shipping. This rule applies to equivalent currencies.
Once your order ships, we will send you an email include the tracking number and tracking link of your specific shipper. You can check your order status there.
What countries do you ship to?
We ship worldwide and a full list of the countries where we ship to is available on the Payment Page. You can click on the Country drop-down window to check the list.
What to do I do if my package arrived damaged/incorrect?
If you receive damaged or incorrect package, please contact us immediately and we will have it replaced as soon as possible.
What is your return policy?
We have a 30-day, hassle-free return or exchange policy. If you aren’t totally satisfied with your purchase, you can return it for full refund or exchange.
How do I make a return?
To make an return, you just need to follow the simple steps below
Contact us info@eigshowbeauty.com within 30 days of order receipt to get an RA#. Write the RA# on a note and ship the item back to our return address. Once we receive the returned item, we will process the refund/exchange immediately.
Please note the item must not be used, altered, or washed with all of the original labels attached. And the refund will be credited to the original payment method.
Do you offer exchanges?
Yes, we do offer exchange. Exchanges are for one time use only, which means you can only return the item for an exchange one time. If you are still not satisfied with the exchanged items, you can then only return it for a full refund.
Contact us at:
info@eigshowbeauty.com
Do you offer FREE shipping?
Yes, we offer FREE shipping for THE US, UK, EUROPE, CHINA & JAPAN ON ORDERS OVER $30.
Do you ship to PO Boxes?
Yes, we ship to PO Boxes, but you must choose the Standard shipping method. Selecting Upgraded or Express will delay processing and change your shipping method to Standard.
Do you ship outside of the USA?
Yes. We ship internationally and provide a variety of logistical services to suit your demands. Please visit our Shipping and Returns page for full comprehensive pricing and duration.
Customers located outside of the US must have a matching billing and shipping address. Your order will be canceled if your international addresses don’t match.
Conversion and import fees don’t apply to international orders. However, if you live outside of the US, your financial institution or country of residence may charge additional fees on top of your total, such as conversion or import taxes/customs fees. Eigshow can’t credit you for these fees since they come from your financial institution or country. Please call your financial institution or customs office before placing your order to confirm what kind of charges you can expect from them.
Do you accept Visa, Mastercard, or American Express gift cards?
Yes, however because we have a secure cart checkout, your "billing" address must be verified. This means that you must register your Visa, Mastercard or American Express gift card online with the issuing bank including providing them your mailing address in order to use gift cards. Otherwise, your order may be declined even if the gift card is valid and active.
Why is a coupon code not working?
Coupon codes will not apply to discounted EIGSHOW items , some collaboration items and non-EIGSHOW products. Coupon codes have expiration dates.
I recently purchased an item online and now it’s discounted. Can I get the discounted price?
Pricing on the website is subject to change without notice. Orders placed before promotions are not eligible to receive new promotions or discounts. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of the offer, and to modify or cancel any promotion due unforeseen issues.
My item arrived damaged. What should I do?
We understand that you may receive damaged items due to transit. If a product is defective or damaged, this must be reported within 30 days of delivery or receipt of order in person. If the product is deemed defective EIGSHOW will replace the product at no additional charge to the customer. Please contact customer care for more details at info@eigshowbeauty.com or via social media messaging.
How do I cancel my order?
To serve you better, EIGSHOW will begin to process your order immediately after it has been submitted, and we are unable to change or cancel an order once it has been placed.
Do you offer free samples?
We do not offer free samples at this time.
